SYSTEM SUPPORT PROFESSIONALS
This position requires 30% travel to various courts (all levels), police agencies and legislative bodies and a valid passport is required. In addition, successful candidates must be able to pass intensive background checks through the FBI, GSA, Interpol and other agencies as needed.
Job Duties:
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Configuring servers and workstations to operate our digital recording (audio/video) systems including network and database components.
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Complete Quality Assurance checks for CourtSmart system installations.
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Installation of CourtSmart’s hardware and software at customer location.
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Documenting site and support issues.
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Training technical and non-technical end-users in the operation of CourtSmart.
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Provide high level technical support to customers both in house and on site via phone and remote connections.
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Troubleshoot customers’ technical issues and escalating them to Application Development as needed.
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Testing new software releases including beta and service packs.
- Researching technologies and products that benefit CourtSmart and support our business strategies.
Minimum Requirements:
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Strong networking knowledge including TCP/IP, DNS, FTP, & SMTP; Cisco routers a plus.
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Technically proficient Windows 2003, 2008 Server, SQL and troubleshooting thereof.
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Professionalism: Attention to detail, follow-up, and using good judgment is paramount.
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Strong written and verbal communication skills.
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Strong diagnostic and troubleshooting skills.
- Some knowledge of audio/video signal flow a plus.
This strong variety of duties from travel (30%) to remote support (30%) to special projects/server projects (30%) and some training (10%) will always keep you busy and challenged.
If you are bored in your current position, yearn for more, or if you are dissatisfied with your current employer, CourtSmart provides the unique opportunity for qualified candidates to excel, have job satisfaction, and actually see your work affect the company’s future.
If you are a forward-thinker, who anticipates change, solves technical and business problems, or desires to work in a growing company and industry; CourtSmart may be the place for you.
For Consideration:
Forward your resume to jobs@courtsmart.com with “Technical Support” in the subject line or fax to 978.251.4488. Only qualified candidates will be contacted for an interview.
Company Background:
CourtSmart Digital Systems, Inc is an Inc. 500 high-tech corporation filling a unique end-user need. We engineer and install digital recording systems that utilize state-of-the-art recording technology to capture audio and video proceedings in courtrooms, law enforcement, and other government venues. Our proprietary systems are Windows based utilizing ODBC compliant databases. All of our products are networked using Microsoft and Novell protocols. These unique systems are installed throughout the United States and internationally. As the technology leader in this field, we are the gold standard in our industry and we are seeking top technicians to help us grow. CourtSmart is an equal opportunity employer.
If you desire to build a career with a leading edge technology provider, we offer an exciting future!